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diff --git a/docs/cloud/manage/view-plan-billing.md b/docs/cloud/manage/view-plan-billing.md new file mode 100644 index 0000000000..1504c535c5 --- /dev/null +++ b/docs/cloud/manage/view-plan-billing.md @@ -0,0 +1,59 @@ +<!-- +title: "View Plan & Billing" +sidebar_label: "View Plan & Billing" +custom_edit_url: "https://github.com/netdata/netdata/blob/master/docs/cloud/manage/view-plan-billing.md" +sidebar_position: "1" +learn_status: "Published" +learn_topic_type: "Tasks" +learn_rel_path: "Operations" +learn_docs_purpose: "How to check details on your space plan and billing" +--> + +From the Cloud interface, you can view and manage your space's plan and billing settings, and see the space's usage in terms of running nodes. +To view and manage some specific settings, related to billing options and invoices, you'll be redirected to our billing provider Customer Portal. + +#### Prerequisites + +To see your plan and billing setting you need: + +- A Cloud account +- Access to the space as an Administrator or Billing user + +#### Steps + +1. Click on the **Space settings** cog (located above your profile icon) +1. Click on the **Plan & Billing** tab +1. On this page you will be presented with information on your current plan, billing settings, and usage information: + 1. At the top of the page you will see: + * **Credit** amount which refers to any amount you have available to use on future invoices or subscription changes (https://github.com/netdata/netdata/blob/master/docs/cloud/manage/plans.md#plan-changes-and-credit-balance) - this is displayed once you have had an active paid subscription with us + * **Billing email** the email that was specified to be linked to tha plan subscription. This is where invoices, payment, and subscription-related notifications will be sent. + * **Billing options and Invoices** is the link to our billing provider Customer Portal where you will be able to: + * See the current subscription. There will always be 2 subscriptions active for the two pricing components mentioned on [Netdata Plans documentation page](https://github.com/netdata/netdata/blob/master/docs/cloud/manage/plans.md#plans) + * Change directly the payment method associated to current subscriptions + * View, add, delete or change your default payment methods + * View or change or Billing information: + * Billing email + * Address + * Phone number + * Tax ID + * Please note, shipping address is also available but it isn't relevant since our paid plans are services + * View your invoice history + 1. At the middle, you'll see details on your current plan as well as means to: + * Upgrade or downgrade your plan + * View full plan details page + * Change your billing frequency + * Update the committed nodes (in case of a Yearly plan subscription) + 1. At the bottom, you will find your Usage chart that displays: + * Total nodes - Measured active nodes on your space at a point in time of day (no calculation applied) + * P90 - Calculated value used for billing. See more details at [Running nodes and billing](https://github.com/netdata/netdata/blob/master/docs/cloud/manage/plans.md#running-nodes-and-billing)) (only applicable if you are on a paid plan subscription) + * Committed nodes - Current subscription committed nodes (not historical) + +> ⚠️ At the moment, any changes to an active paid plan, upgrades, change billing frequency or committed nodes, will be a two-setup flow: +> 1. cancel your current subscription - move you to the Community plan - that will be triggered by us once you confirm +> 2. chose the plan with the intended changes, which will need to be done by you. +> +> This is a temporary process that we aim to sort out soon so that it will effortless for you to do any of these actions. + +#### Related topics + +- [Netdata Plans](https://github.com/netdata/netdata/blob/master/docs/cloud/manage/plans.md) |