diff options
| author | Chris Akritidis <43294513+cakrit@users.noreply.github.com> | 2023-03-17 07:16:12 -0700 |
|---|---|---|
| committer | GitHub <noreply@github.com> | 2023-03-17 07:16:12 -0700 |
| commit | fa7dacee68b35bdf3e6e9becdfe0816504581165 (patch) | |
| tree | 7c41099fcd0887e2f6706dd50bb053185fe07ad7 | |
| parent | c803824aa277aa34b36192e7d23a4e4fa2fc46f7 (diff) | |
Update sign-in.md (#14751)
| -rw-r--r-- | docs/cloud/manage/sign-in.md | 15 |
1 files changed, 10 insertions, 5 deletions
diff --git a/docs/cloud/manage/sign-in.md b/docs/cloud/manage/sign-in.md index 0c6151f579..f1fdd75066 100644 --- a/docs/cloud/manage/sign-in.md +++ b/docs/cloud/manage/sign-in.md @@ -31,18 +31,23 @@ quickstart](https://github.com/netdata/netdata/blob/master/packaging/installer/R ### Troubleshooting -You should receive your sign in email in less than a minute. The subject is **Verify your email!** and the sender is `no-reply@app.netdata.cloud` via `sendgrid.net`. +You should receive your sign in email in less than a minute. The subject is **Verify your email!** for new sign-ups, **Sign in to Netdata** for sign ins. +The sender is `no-reply@netdata.cloud` via `sendgrid.net`. If you don't see the email, try the following: -- Check [Netdata Cloud status](https://status.netdata.cloud) for ongoing issues with our infrastructure. -- Request another sign in email via the [sign in page](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_troubleshooting_section). - Check your spam folder. - In Gmail, check the **Updates** category. +- Check [Netdata Cloud status](https://status.netdata.cloud) for ongoing issues with our infrastructure. +- Request another sign in email via the [sign in page](https://app.netdata.cloud/sign-in?cloudRoute=spaces?utm_source=docs&utm_content=sign_in_button_troubleshooting_section). -You may also want to add `no-reply@app.netdata.cloud` to your address book or contacts list, especially if you're using +You may also want to add `no-reply@netdata.cloud` to your address book or contacts list, especially if you're using a public email service, such as Gmail. You may also want to whitelist/allowlist either the specific email or the entire -`app.netdata.cloud` domain. +`netdata.cloud` domain. + +In some cases, temporary issues with your mail server or email account may result in your email address being added to a Bounce list by Sendgrid. +If you are added to that list, no Netdata cloud email can reach you, including alarm notifications. Let us know in Discord that you have trouble receiving +any email from us and someone will ask you to provide your email address privately, so we can check if you are on the Bounce list. ## Google and GitHub OAuth |